Hotel Policies

Deposit Policy

An advance payment of one night’s lodging is required to confirm all reservations.

Forms of Payment

We accept all major credit cards. Please note: If you are using a debit card, your account may be subject to daily limits that are insufficient to cover your hotel balance. Please check with your bank or financial institution. A credit card is needed to reserve your room, but final balance payment may be made with a different credit card or with cash.

Check-In & Check-Out

Check-in: Begins at 3pm.
Check-out: No later than 11 am.

Cancellations

Cancellations made with at least 3 days’ notice will receive a full refund. Cancellations received with less than 3 days’ notice will forfeit the entire deposit. Notice must be given by 3pm, three days prior to scheduled arrival.

Early Departure/Delayed Arrival

Any changes to the arrival date, departure date, or room type are subject to the hotel’s availability at the time the change is requested, and may result in possible rate change and fee.

Room Requests, Special Requests, & Changes

We try our best to accommodate all special requests, including room location and requests for roll-in beds/cots and cribs. Unfortunately, we cannot guarantee specific rooms. In addition, cots/cribs are only available while supplies last. We reserve the right to change rooms with like accommodations up to, and including, the day of arrival.

Service Dog Policy

We welcome Service Dogs as defined by the Americans with Disabilities Act. Witham Family Hotels complies with the ADA, state, and local laws regarding Service Animals. If bringing a service dog. we ask that you inform our team at the time of booking so we can prepare for your arrival. Service dogs are to remain under the control of the owner, whether by voice command, leash, or harness and may not be left unattended in your hotel room. A service animal may be asked to leave the premises if either (a) it is a direct threat to the health or safety of others, or (2) it would result in substantial physical damage to the property of others, or (3) it substantially interferes with the reasonable enjoyment of the accommodations by others. Guests traveling with a service dog will not be charged a pet cleaning fee. However, charges may be incurred, should a service animal damage or soil the premises.

Pet & Emotional Support Animal (ESA) Policy

We love pets, but they are not allowed on property. Animals, including emotional support, comfort, or companion animals are not considered service animals under the ADA and/or state and local laws, and are not allowed on the premises. We reserve the right to not provide accommodations or ask a guest to leave the premises should they be in violation of this policy. Our usual cancellation policy will apply.

Privacy Policy

We are committed to protecting your privacy. When you visit our website, we may collect personally identifiable information. In addition, we also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the website page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and is among the best software available today for secure commerce transactions. This software encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.